Shipping

About expected delivery time

Once you receive a confirmation email of your purchase, we will immediately start processing your order, and tracking information will usually be available within 3-5 business days.  The order will be shipped within 1-2  business days from the issuing of the tracking code.

Depending on the location of your item being shipped out and the destination country, it may take up to 15-20 business days for your order to be arrived due to customs clearance.

Please understand that this is completely out of our control. However, We do apologize that we are unable to control any delay caused by the carrier and/or by Customs Clearance 🙏

About tracking your order

Tracking information is provided once the order is being processed and shipped. Please kindly note that sometimes it may take a few business days before you actually see movement on your package. This is completely normal. You should only reach out to us if it’s been over 7 business days with no movement at all. Thank you so much for your patience.

Where does Rich & Clear ship?

Rich & Clear currently ships to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Sweden, Denmark and France. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, Africa, and remote areas up north in Canada.

We are working on bringing Rich & Clear everywhere around the world. Tag us @richandclear to let us know where you live!

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 3-5 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number hasn't updated in 7 business days, please reach out to us as soon as you can via support@richandclear.com We can give you the inside info.

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