Standing by Our Promises
We're committed to delivering our customers reliable service even in uncertain times. As an essential partner to businesses worldwide, staying true to our promises is as important now as ever before. We also understand that your skincare needs should be the last worry on your list. As such, we will continue to offer the tools and resources you need to get the job done.
You can expect:
- Our goal is to offer quick turnaround, as long as shipping carriers continue to operate.
Normal production times. shipping is still being offered with zero delays.
Dedicated customer support hours and channels. We're still available by phone and email, during our regular business hours.
Our priority is to put the safety of our team and customers first. That's why we're paying close attention to updates from the World Health Organization and Centers for Disease Control and Prevention. Here are some of the actions we've taken to ensure our employees stay safe:
- Remote work has been implemented for our office staff to mitigate the risk of infection.
- We've scaled down our on-site team and have enforced social distancing.
- Our warehouse and headquarter cleaning procedures and efforts have been greatly increased, to include additional sanitization stations and training for employees on proper prevention techniques.
Like everyone else, we're adapting to the situation as it unfolds. Be sure to check back to see updates on how we're responding to COVID-19.